WhiteCoat

On-Demand Platform for In-Home Medical Treatment

The application we built helped WhiteCoat in streamlining its business model and providing timely healthcare to thousands of patients. VF offered a time-effective solution that notably decreased the response time of the diagnosis procedure as well. The solution holistically has yielded a healthy profit for WhiteCoat. 

WhiteCoat needed software that would translate its ‘one-call away from treatment’ into a viable business model online. The software had to be easy to use for the medical practitioners, comprehensive enough to be utilized in the field & by the management. Multiple interfaces for different roles had to be built in order to facilitate the business flow. 

VF identified a multi-pronged solution by dividing the software into two mobile apps (for iOS and Android) and a web interface. The mobile applications were used by the in-field medical practitioners while the web solution was used primarily by administrators.  

• Appointment Scheduling
  To book an appointment, just select a time, describe your symptoms, and add your insurance if necessary.
• Doctor & Patient Interface
  Different applications & interfaces were designed to be used, by the doctors & patients. The UI was easy to use & had a low learning curve.
• EMR-Integration
  We integrated an Electronic Medical (EMR) database with the system to facilitate the medical practitioner in the field and the supervising doctor. This allows for a better experience for the patient and healthcare provider.

• Admin Dashboard
  The software features a comprehensive dashboard showing vital activities and analytics from patient history to ongoing diagnosis, among others. It is managed by an administrator, who acts as a liaison between the patient and medical practitioners.
• Outbound Call System
  We also set up an outbound call system to facilitate calls to patients. This also allowed for a smoother experience as the operator informed patients beforehand about the procedure and estimated time of arrival.
• Low Response Time
  Our proposed software allowed for cutting down response time from 2 hours to up to 50 mins. This process was also expedited by setting protocols for outbound operators.